I had a meeting the other day with my banker. Apparently I qualify to have a "special" account manager...someone who is going to work closely with me to make my $$ work harder for me. I had a nice meeting with the fellow for about a 1/2 hour where I advised him that as a long standing customer, who was recently retired, I was going to become more demanding and start asking for things. I've been an RBC customer since 1980...wow...that's loyalty!! (I pointed that out to the banker as well!) He thanked me for my loyalty...but hey, as they say...talk is cheap!! He was nice, friendly and receptive, however, he seemed awfully preoccupied with "wooing" Kier over to the RBC. I told him straight up..."listen...you'd best be spending your time 'wooing' me...not Kier". I also advised him that Kier gets a Cadillac banking service from the TD, and that he was constantly trying to lure me over to "the dark (green) side". The banker didn't seem to give up on Kier...even when I explained that Kier gets free banking from the TD...and "it's hard to beat free!". Before I left I asked "okay, so what are you going to give me today?"...to which he replied "well, I might be able to scratch up a pen". Yeah...not what I had in mind....so far, my "special" account manager....isn't so "special"!!
WHAT I LEARNED TODAY: The squeaky door doesn't always get the grease. Sometimes they get a squirt of grease, but not the whole jar that they were looking for. I called the CIBC Aerogold Visa people today looking for them to waive my annual fee. My friend Janet told me of a promotion at her bank where new credit card customers get the fee waived. I should get something for my 20 years (give or take) of good custom....shouldn't I?? So, I make the call...I get a woman with a very strong accent...Chinese I think. The call center is likely in Toronto, I surmise, or maybe Vancouver. When she asks me where I live, and I tell her New Brunswick...she asks me "Is that the city....or the province?" Hmmm, wonder what part of the world I'm talking to?? Anyway, my time and effort did NOT meet with success...I'm still going to be billed the annual fee...but for my trouble, she's able to offer me...wait for it....500 free Aeroplan Miles. Oh well, maybe she'll throw in a free pen with that!!
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